Forest Gate health check (1) - poor General Practice

Tuesday, 30 August 2016


The NHS has become far more responsive to patient feedback, and in communicating key performance data about many parts of the health service in Britain, over recent years.

Below we present what the NHS Choices website says about the fourteen registered GP practices in E7. 

The 14, between them, have 77,265 registered patients and employ 47 GPs - 18 female and 29 male.

The NHS Choices site provides some performance data, much gained from patients' surveys, we feature a couple of those fields in the details below.

It should be stressed that these tables reflect patient feedback, not medical competence, of which we have no knowledge or experience upon which to comment.

Nor do the tables directly refer to the premises from which the GPs work, although it is clear from many of the photos below that there is a great variation in their appearances. Not surprisingly, perhaps, the scruffier looking surgeries tend to fare worst in the feedback tables.

We have created a table concerning two of the patients' feedback concerns; the first shows the percentage of patients attached to the surgery who would recommend the practice to friends and family.  

The second indicates the percentage of patients who are satisfied with the practice's surgery hours (details of these, for each practice, can be found via the links below).

As far as the patient recommendation table is concerned, NHS Choices, in addition to showing a percentage recommendation figure for each practice, indicate how that figure compares with the national average.

Unfortunately, the site does not state what the national average approval percentage figure is, but it indicates whether a surgery's performance is: among the best nationally (in top 25% of ratings of all surgeries), mid range nationally (within the middle 50% of practice percentages, nationally), or among the worst, nationally (within the lowest 25% approval ratings nationally).

Forest Gate's surgeries, on the whole do not fare well, as the table, ranked in descending order, indicates:

Patients who would recommend the practice (%)

Claremont - 79.4%
Woodgrange - 70.0%

The two surgeries, above, are mid range, nationally in their recommendation rating.  The 12 surgeries below are defined as among the worst, nationally.

Driver - 66.1%
Krishnamurthy - 65.3%
Swedan - 64.6%
Bapna - 63.5%
Shrewsbury Road - 63.4%
Yesufa - 62.9%
Abiola - 62.5%
Driver - 66.1%
Birchdale Road - 56.6%
Mahmud - 53.5%
Shanker - 44.7%
Boleyn Road - 35%

Patients satisfied with surgery hours (%)

Claremont - 84.1%
Birchdale Road - 83%
Woodgrange - 82.6%
Bapna - 82.1%
Yesufa - 79.4%
Krishnamurthy - 76.9%
Abiola - 62.5%
Mahmud - 71.7%
Driver - 71.2%
Swedan - 71%
Patel - 71%
Shrewsbury Road - 69.6%
Shanker - 66.4%
Boleyn Road - 56.9%

Star ratings (out of 5) - average given by patients

Abiola - 4.5
Claremont - 4.5
Woodgrange - 4
Patel - 3.5
Swedan - 3.5
Bapna - 3
Mahmud - 3
Driver - 3
Shanker - 3
Birchdale Road - 2
Krishnamurthy - 2
Shrewsbury Road - 2
Yesufa - 2
Boleyn Road - 1.5

Far more information about individual practices can be accessed via this link.

Forest Gate Practices:in order defined by NHS Choices:

P Abiola, 121 Woodgrange Road, E7 0EP. Tel: 020 8250 7550

Registered patients: 3,761

GPs in practice: 2 (1 female, 1 male)

Special services: Asthma clinic; Learning disability health check




62.5% of patients would recommend the practice (among the worst, nationally)

75.3% of patients satisfied with surgery opening hours 

4.5 Star rating (out of 5): (based on 18 surgery review responses)

Govind Bapna, 511 Katherine Road E7 8DR. Tel: 020 8472 7029

Registered patients: 1,084

GPs in practice: 1 (1 m)

Special services: Asthma clinic; Learning disability health check




63.5% of patients would recommend the practice (among worst, nationally)

82.1% of patients satisfied with surgery opening hours 

3 Star rating (out of 5): (based on 5 surgery review responses)

Birchdale Road Medical Centre, 2 Birchdale Rd, E7 8AR. Tel: 020 8472 1600

Registered patients: 3,285

GPs in practice: 2 (1 f, 1 m)

Special services: Learning disability health check




56.6% of patients would recommend the practice (among the worst, nationally)

83% of patients satisfied with surgery opening hours 

2 Star rating (out of 5): (based on 6 surgery review responses)

Boleyn Rd Practice (Dr S Rafiq), 162 Boleyn Rd, E7 9QJ. Tel: 020 8503 5656

Registered patients:7,226

GPs in practice: 2 (2 m)

Special services: Asthma clinic; Child health and development; Child immunisation, Drug and alcohol services, Long acting, reversible, contraception; Smoking cessation Travel health and Yellow Fever




35% of patients would recommend the practice (among the worst, nationally)

56.9% of patients satisfied with surgery opening hours 

1.5 Star rating (out of 5): (based on 43 surgery review responses)

Claremont Clinic, 459 - 463 Romford Rd E7 8AB. Tel: 020 8522 0222

Registered patients: 8,719

GPs in practice: 6 (3 f, 3 m)

Special services: Anti-coagulent monitoring and dosing; Child health and development - Baby clinic; Child immunisation; Minor surgery (e.g. removal of moles and skin lesions); Obsesity management; Physiotherapy; Primary care counselling (CBT); Smoking cessation; Travel health and Yellow Fever




79.4% of patients would recommend the practice (mid range, nationally)

84.1% of patients satisfied with surgery opening hours 

4.5 Star rating (out of 5): (based on 29 surgery review responses)

Dr DK Mahmud and Dr SW Rahman, 45, Westbury Rd, E7 8BU. Tel: 020 8472 4128

Registered patients: 4,199

GPs in practice: (1 f, 2 m)

Special services: Asthma clinic; Baby clinic, with health visitor; COPD clinic with spirometry; Diabetes clinic; Learning disability health check, Travel health, without Yellow Fever




53.5% of patients would recommend the practice (among the worst, nationally)

71.7% of patients satisfied with surgery opening hours 

3 Star rating (out of 5): (based on 16 surgery review responses)

Dr CM Patel, 2 Jepson Road, E7 8LZ. Tel: 020 8470 6429

Registered patients: 2,112

GPs in practice: 2 (1 f, 1 m)

Special services: Asthma clinic; Child health and development; Child immunisation; Learning disability health check; Primary care counselling service; Travel clinic, without Yellow Fever




62.1% of patients would recommend the practice (among the worst, nationally)

68.6% of patients satisfied with surgery opening hours 

3.5 Star rating (out of 5): (based on 25 surgery review responses)

Dr Swedan and Partner, Little Lister Health Centre, 121 Woodgrange Rd, E7 0EP. Tel: 020 8250 7530

Registered patients: 3,121

GPs in practice: 3 (2 f, 1 m)

Special services: Asthma clinic; Baby clinic with health visitor; Child immunisation; COPD clinic with spirometry; Learning disability health check; Long-acting, reversible contraception; Minor surgery (e.g. removal of moles and skin lesions); Primary care counselling service; Smoking cessation clinic; Travel health, without Yellow Fever




64.6 % of patients would recommend the practice (among the worst, nationally)

71 % of patients satisfied with surgery opening hours 

Star rating 3.5 (out of 5): (based on 20 surgery review responses)

Driver and Partners, Little Lister Health Centre, 121 Woodgrange Rd, E7 0EP. Tel: 020 8250 7510

Registered patients: 6,930

GPs in practice: 4 (2 f, 2 m)

Special services: Learning disability health check 




66.1% of patients would recommend the practice (among the worst, nationally)

71.2% of patients satisfied with surgery opening hours 

3 Star rating (out of 5): (based on 21 surgery review responses)

T Krishnamurthy, East Ham Memorial Hospital, Shrewsbury Road, E7 8QR. Tel: 020 8250 6555

Registered patients: 2,006

GPs in practice: 2 (2 m)

Special services: Asthma clinic; Child health and development; Child immunisations; COPD clinic with spirometry; Minor surgery (e.g. removal of moles and skin lesions); Primary care counselling service; Smoking cessation clinic; Travel health, without Yellow Fever




65.3 % of patients would recommend the practice (among the worst, nationally)

79.6 % of patients satisfied with surgery opening hours 

2 Star rating (out of 5): (based on 8 surgery review responses)

PD Shanker and Partners, 75 - 77 Upton Lane, E7 9PB. Tel: 020 8471 6912

Registered patients: 7,240

GPs in practice: 4 (1 f, 3 m)

Special services: Asthma clinic; Learning disability health check




44.7 % of patients would recommend the practice (among the worst, nationally)

66.4 % of patients satisfied with surgery opening hours 

3 Star rating (out of 5): (based on 58 surgery review responses)

Shrewsbury Road Surgery, Shrewsbury Rd, E7 8QP. Tel: 020 8586 5111

Registered patients: 12,848

GPs in practice: 5 (2f, 3m)

Special services: Asthma clinic; Child health and development; Child immunisations; COPD clinic with spirometry; Minor surgery (e.g. removal of moles and skin lesions); Travel health, without Yellow Fever




63.4 % of patients would recommend the practice

69.6 % of patients satisfied with surgery opening hours 

2 Star rating (out of 5): (based on 19 surgery review responses)

Woodgrange Medical Practice, 40 Woodgrange Road, E7 0QH. Tel: 020 8221 3100/3128

Registered patients: 12,317

GPs in practice: 11 (4f, 7m)

Special services: Asthma clinic; Child health and development; Learning disability health check




70.0 % of patients would recommend the practice (mid range, nationally)

82.6 % of patients satisfied with surgery opening hours 

4 Star rating (out of 5): (based on 49 surgery review responses)

A Yesufa, East Ham Memorial Building, Shrewsbury Road, E7 8QR. Tel: 020 8552 2299

Registered patients: 2,417

GPs in practice: 1 (1 m)

Special services: Child immunisation




62.9 % of patients would recommend the practice (among worst, nationally)

79.4 % of patients satisfied with surgery opening hours 

2.5 Star rating (out of 5): (based on 7 surgery review responses).

Footnote: For further information about each of these surgeries, visit here .

9 comments:

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