In 2016 we published details of GP surgeries in E7, and how
they were rated by their patients (see here). The article was based on the
information supplied by the NHS's national website: NHS Choices.
This article updates the information and tracks significant
developments, and extends its scope, by using the same website to assess the
position of local dentists and pharmacies in Forest Gate, today.
E 7 - General Practitioners
There are 14 GP surgeries based in E7 today, as there were
at the time of our earlier article (August 2016), although some of their names
have been changed - mainly to "depersonalise" them, as the notion of
surgeries being known by the name of the principal doctor is gradually eroding,
and multi doctor partnerships are becoming the norm.
The list below presents the surgeries in alphabetical order,
with former names included in brackets in their titles.
The number of patients registered to E7 GPs shot up by a
remarkable 17% between these two snapshot looks at the data - from 77,265 to
90,630. But the number of GPs serving those surgeries rose by an even more
impressive 30% - from 48 to 62 over the period.
So, the average number of patients per E7 registered GP has
declined from 1 to 1,609 to 1 to 1,462 during that short time.
Within these figures there was a relative increase in the
percentage of female GPs working in the surgeries, rising from 37% (18 of the
total in 2016) to 42% (rising from 26 to 36 of the total today).
All local surgeries offer an electronic prescription service
and on-line appointments.
E7's GP surgeries
have a relatively low approval rating amongst their patents, compared to the
national average, according to the figures supplied by NHS Choices, but they
are improving.
In 2016, 12 of E7's 14 surgeries had below average figures
for patients who would recommend their surgery to others. The only two
surgeries who performed within the national average range for recommendations
were Claremont Clinic and the Woodgrange Medical Practice - two of the area's
larger practices.
The present survey indicates that four more local surgeries
have joined them in having patients who would recommend them, within the mid
rage of national figures. They are Abiola, Driver and Partners, Krishnamurthy's
Practice and Shrewsbury Summit.
The three best local surgeries for patient recommendations
are: Claremont (86.1% and rising), Woodgrange (84.3% and rising) and Abiola
(72.4% and rising). The three worst are: Birchdale (44.3% and falling), Upton
Lane (37% and falling) and Boleyn (26.5% and falling).
NHS Choices offers a patient-lead "Star rating"
for each surgery locally. These ratings are based on a relatively small sample
of patients writing in, and do not correlate very well with the recommendations
rating - based on much larger samples of patient opinion.
For what it's worth, the top three star ratings of local
surgeries are: Claremont, 4.5 (up from 4), Woodgrange, 4 (up from 3) and
Shrewsbury Centre, 4 (up from 2). And
the bottom four are: Driver and Partners and Westbury, both 2.5 (both down from
3), Summit, 1.5 (down from 2.5) and Boleyn, 1.5 (static).
Dr Abiola, 121
Woodgrange Road, E7 0EP. Tel: 020 8250 7550
Registered patients: 3,896 (2016: 3,761)
GPs in practice: 2 (1f, 1m) (2016: same)
72.4% of patients would recommend the practice - mid range,
nationally. (2016: 62.5%, amongst the
worst)
3.5 Star rating (2016: 4.5)
Birchdale Road
Medical Centre, 2 Birchdale Rd, E7 8AR. Tel: 020 8472 1600
Registered patients: 3,237 (2016: 3,285)
GPs in practice: 2 (1f, 1m) (unchanged)
44.3% of patients would
recommend the practice - amongst the worst, nationally. (2016: 56.6% and amongst the worst)
3 Star rating (2016: 2)
Boleyn Rd Practice,
162 Boleyn Rd, E7 9QJ. Tel: 020 8503 5656
Registered patients: 6,534 (2016: 7,226)
GPs in practice: 2 (2m) (unchanged)
26.5% of patients would
recommend the practice - amongst the worst, nationally. (2016: 35%, and amongst the worst)
Claremont Clinic, 459
- 463 Romford Rd, E7 8AB. Tel: 020 8522 0222
Registered patients: 9,800 (2016: 8,719)
GPs in practice: 5 (2f, 3m) (2016: 6 (3f, 3m))
86.1% of patients would
recommend the practice - mid range, nationally. (2016: 79.4%, mid range)
Driver and Partners,
Little Lister Health Centre, 121 Woodgrange Rd, E7 0EP. Tel: 020 8250 7510
Registered patients: 6,151 (2016: 6,930)
GPs in practice: 6 (4f, 2m) (2016: 4 (2f, 2m))
69.6% of patients would recommend the practice - mid range,
nationally. (2016: 66.1%, among the
worst)
2.5 Star rating (2016: 3)
Driver and Partners, at the Lord Lister Clinic: medium sized practice with mid range satisfaction rating |
Krishnamurthy's
Practice, East Ham Memorial Hospital, Shrewsbury Road, E7 8QR. Tel: 020 8250
6555
Registered patients: 2,043 (2016: 2,006)
GPs in practice: 2 (2m) (2016: same)
69.9% of patients
would recommend the practice - mid range, nationally. (2016: 65.3%, amongst the worst)
3 Star rating (2016: 2)
Dr CM Patel, 2 Jepson
Road, E7 8LZ. Tel: 020 8470 6429
Registered patients: 2,163 (2,112)
GPs in practice: 2 (1f, 1m) (2016: same)
60.8 % of patients would
recommend the practice - amongst the worst, nationally. (2016: 62.1%, amongst the worst)
3 Star rating (2016: 3.5)
Sangam Surgery (previously Govind Bapna), 511 Katherine
Road, E7 8DR. Tel: 0202 8472 7029
Registered patients: 11,161 (2016: 1,084)
GPs in practice: 3 (2f,1m) (2016: 1 (1m))
63.5% of patients would recommend the practice - amongst
worst, nationally. (2016: 63.5 % and amongst
the worst)
3 Star rating (2016: 2.5)
Shrewsbury Centre
(previously Shrewsbury Road Surgery), Shrewsbury Rd, E7 8QP. Tel: 020 8586 5111
Registered patients: 13,682 (2016: 12,848)
GPs in practice: 8 (3f, 5m) (2016: 5 (2f, 3m))
68.9% of patients would recommend the practice - mid range,
nationally (2016: 63.4%, amongst the
worst)
4 Star rating (2016: 2)
The Summit Practice
(previously A Yesufa), East Ham Memorial Building, Shrewsbury Road, E7 8QR.
Tel: 020 8552 2299
Registered patients: 2,554 (2016: 2,417)
GPs in practice: 2 (2m), (2016: 1 (1m))
67.3 % of patients would
recommend the practice - mid range, nationally. (2016: 62.9%, amongst worst)
Dr Swedan and
Partner, Little Lister Health Centre, 121 Woodgrange Rd, E7 0EP. Tel: 020 8250
7530
Registered patients: 2,983 (2016: 3,121)
GPs in practice: 4 (2f, 2m) (2016: 3 (2f, 1m))
51.5 % of patients would
recommend the practice - amongst the worst, nationally. (2016: 64.6%, amongst the worst)
3 Star rating (2016: 3.5)
Upton Lane Medical
Centre (previously PD Shanker and Partners), 75 - 77 Upton Lane, E7 9PB. Tel: 020
8471 6912
Registered patients: 7,848 (2016: 7,240)
GPs in practice: 6 (3f, 3m) (2016: 4 (1f, 3m))
37 % of patients would
recommend the practice - among the worst, nationally. (2016: 44.7%, amongst the worst)
Westbury Road Medical
Practice (previously Dr DK Mahmud and Dr SW Rahman), 45, Westbury Rd, E7 8BU.
Tel: 020 8472 4128
Registered patients: 4,172 (2016: 4,199)
GPs in practice: 4 (2f, 2m) (2016: 3 (1f, 2m))
66% of patients would
recommend the practice - among the worst, nationally. (2016: 53.5%, amongst the worst)
2.5 Star rating (2016: 3)
Woodgrange Medical
Practice, 40 Woodgrange Road, E7 0QH. Tel: 020 8221 3100/3128
Registered patients: 14,406 (2016: 12,317)
GPs in practice: 14 (5f, 9m) (2016: 11 (4f, 7m))
84.3 % of patients would
recommend the practice - mid range, nationally. (2016 - 70.0%, mid range)
E7 Dentists
NHS Choices supplies details of local NHS dentists, but the
information is less helpful than that supplied about General Practitioners. For
example, there appears to be no requirement for dentist listed to indicate
where or not they take new NHS patients - a rather serious flaw from an NHS
site.
Below are details of the four E7 dentists appearing on the
site (in alphabetical order), and the scant, relevant information provided
about them. Only two (Forest and Woodgrange) indicate that they are currently
accepting both adult and child new NHS patients.
Forest Dental
Practice, 0208 552 1010, 76 Upton Lane.
This surgery has four dental practitioners and has a star
rating of 4 (out of 5), based on 12 patient reviews.
Green Street Surgery,
0208 472 0504, 244 Green Street.
This surgery has four dental practitioners and has a star
rating of 3, based on 2 patient reviews.
Katherine Road Dental
Practice, 0208 470 2043, 394 Katherine Road.
This surgery has three dental
practitioners and has a star rating of 4, based on 12 patient reviews.
Woodgrange Dental
Practice, 0208 555 3336, 80 Woodgrange Road.
This surgery has four dental practitioners and has a star
rating of 2.5, based on 7 patient reviews.
Woodgrange Dental Practice |
E7 Pharmacies
There are nine E7 pharmacies recorded on the NHS Choices
site, which provides useful live information on up-to-date opening hours and
details of out-of hours services, for emergencies.
Beyond that, the site is pretty useless. No details are
provided of qualified pharamcists at each surgery. A totally pointless customer star ratings
system operates. The majority of the E7
units have not received a single rating, suggesting that even the chemists and
their families do not take it seriously!
Pharmacies are required by the Department of Heath to
conduct an annual patient/client survey and publish the results on the NHS
Choices website. However, no guidance is
given as to how they should be reported.
Each pharmacy chooses its own method, usually highlighting aspects of
the survey where they appear in the best light, or to simply publish the whole
report, unsummarised.
The result is that no meaningful comparisons can be made,
and as a communication to the public exercise, the unprescribed requirement is
almost worthless.
Mayors, 0208 472 9746,
45 Upton Lane.
Shan, 0208 534 1775,
453, Romford Road.
Woodgrange Pharmacy,
0206 555 5660, 116-120 Woodgrange Road.
Sherman's 0208 534
2394, 100-102 Woodgrange Road.
Crailmay Pharmacy,
0208 472 2370, 70 Green Street.
Day Lewis, 0208 552
2603, 79 Upton Lane.
Akro Pharmacy, 0208
472 0461, 404 Katherine Road.
E7 Opticians
The NHS Choices website also covers local opticians, but
other than providing details of phone numbers and opening times the site is
useless. It has scarcely been updated since 2010 and there is only one review
of services between the four local opticians featured.
Clearly, surveying the opticians has been abandoned. Some might argue that this is a short-sighted
policy. Boom, boom!
Forest Gate Eye Clinic,
020 8181 9171, 47 Woodford Road.
Forest Gate
Opticians, 0208 534 5170, 94 Woodgrange Road.
Pradip Patel, 020
8555 8834, 34 Woodgrange Road.
Super Optical, 020
8472 0949, 5 St Stephen's Parade, Green Street. (the one with the rating!)
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